Information We Collect
- Personal Information: name, contact details (email, phone/WhatsApp), and details related to your ticket request (event, city/date, quantity, preferences) and payment status when applicable.
- Usage Information: basic analytics or logs about how you interact with our site and forms.
How We Use Your Information
- Provide and operate our services, including sourcing ticket options and fulfilling orders.
- Process quotes, payments, and deliveries where applicable.
- Communicate with you about your request, updates, and support.
- Improve and customise our services and site.
- Comply with legal obligations and prevent misuse.
Sharing of Information
- We may share necessary details with trusted third-party providers (e.g., payment processors, ticket platforms, delivery partners) strictly to operate our services.
- We may disclose information if required by law, regulation, or legal process.
Legal Basis (EEA/UK)
Where GDPR applies, our lawful bases include contract (to provide requested services), legitimate interests (running and improving our services), and consent (for optional communications). You can withdraw consent at any time.
Data Security
We use industry-standard security measures to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data safe.
Your Choices & Rights
- You may request access, correction, or deletion of your personal information, subject to applicable law.
- You can opt out of marketing communications at any time.
Cookies
We may use minimal cookies or similar technologies to operate and improve the site (e.g., analytics). You can control cookies in your browser settings.
Data Retention
We retain information only for as long as necessary to provide services and meet legal or accounting requirements.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page.
Contact Us
If you have questions or requests regarding this policy, contact us at info@ialbseats.com.