This Privacy Policy describes how IALB Seats collects, uses, and protects your personal information when you use our services. By using our website or submitting an enquiry, you agree to this policy.
Information We Collect
- Personal Information: name, email address, phone/WhatsApp number, and details relating to your enquiry (event, date, guest count, budget, preferences).
- Usage Information: basic analytics about how you interact with our website and forms.
How We Use Your Information
- To respond to your enquiry and curate a tailored proposal.
- To process confirmed bookings, payments, and ticket delivery.
- To communicate with you about your experience before, during, and after the event.
- To improve our services and website.
- To comply with applicable legal obligations.
Sharing of Information
- We share only necessary information with trusted third-party partners (e.g. hospitality providers, payment processors) strictly to fulfil your booking.
- We do not sell your personal data to any third party.
- We may disclose information if required by law or legal process.
Legal Basis (EEA / UK)
Where GDPR applies, our lawful bases are: contract (to provide your requested experience), legitimate interests (operating and improving our concierge service), and consent (for optional communications). You may withdraw consent at any time.
Data Security
We apply industry-standard security measures to protect your information and limit access to authorised personnel only. No method of transmission is 100% secure, but we take every reasonable precaution.
Your Rights
- You may request access to, correction of, or deletion of your personal information at any time.
- You may opt out of any marketing communications by contacting us directly.
- EEA/UK residents may lodge a complaint with their local data protection authority.
Cookies
We may use minimal cookies for site functionality and analytics. You can control or disable cookies in your browser settings at any time.
Data Retention
We retain your information only for as long as necessary to fulfil your booking or meet legal/accounting obligations. After that period, data is securely deleted or anonymised.
Updates to This Policy
We may update this policy from time to time. The updated version will be posted here with a revised effective date.
Contact
For questions or requests regarding this policy, please contact us at info@ialbseats.com.
